Difficult to come back to realities!
Our trip went very well and all the services you provided us with were excellent : no incident with hotel booking/vouchers, vans were punctual and quite comfortable. Everything was more than positive and we wish to renew our best thanks for your quality service.
Let me take the liberty to give comments on a hotel you booked upon our request in KOH CHANG but not suitable at all for the range of price (room rate 3800 baths) : the REMARK COTTAGE. Front beach bungalows were very small with no place at all for luggage which stayed on the floor, no cupboard for clothes nor hangers ; Bathrooms hardly clean (dirty walls) ; no possibility to have our toilet things close to water points. Regarding meals : plates were half-full compared with other restaurants, coffee only powdered for breakfast and We were stopped for getting a dessert during a dinner at 8.15 : it was too late ! On top of all that : no sand on the beach but many stones which made beach bathes impossible. A very small swimming pool with a lot of children during the week end. The sole garden was top. Maybe local people do not look for same as tourists but we were very disappointed by this resort.
On the contrary the CHANCHAOLAO RESORT that you had recommended was really wonderful : Fabulous rooms with great comfort and delicate care, marvelous beach close to the bungalows, Very nice welcome and very good restaurant : one of the best place we have ever seen ! Extraordinary for people looking for beach and rest but nothing around.
Hopefully we'll have the opportunity to go back to our dear Asia very soon. We will not fail to think of you then.
With our renewed thanks
Odile GAEBEL & friends
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